Yes.. congratulations to Cingular Wireless.. for making my life a living hell every 31 days.
In December 2003 I foolishly signed up on the internet for Cingular Wireless family plan, complete with 3 phones and their corresponding phone lines.. Upon receiving the new phones, with much anticipation, we booted those puppies up, only to discover that we had no service at our lovely country home.
After receiving the appropriate permission, we returned the phones, per their directions, only to be hit with an 'early cancellation fee'.. I of course called and fought the charges, which, to their credit was removed, save the $50 "Activation fee"... although I argued that "How can you charge me an activation fee, when the phones were never able to be activated!" my pleas fell on deaf ears and I was consequently charged $50 for the pleasure of this hassle...
OH.. but that's not all.. every month since then - for one FULL year! I have received a Cingular Wireless bill for 1 of the 3 phone numbers... I then get the pleasure of calling their lovely tech support people, repeating my story to 5 different people, hearing them apologize for the problem, admitting they have no idea why it won't cancel, reversing my charges, and promising that it will never happen again.. 45 minutes out of my life... every month.. for the last year! So I've started talking to supervisors.. I'm on my third.. Mr. Robert "Thureau" Smith.. He assured me 2 months ago that his middle name is not "Thorough" for nothing.. that he will thoroughly resolve this matter for me.. (yeah, I laughed out loud at him!) and here's my email address just in case.. right.. like a bad penny, my wireless bill appeared in my mailbox last month.. and did I receive even a 'read receipt' from my email that my message was received? ummm.. NO... so.. here I sit.. in my own little cell phone hell.. anxiously awaiting my next Cingular bill (I've already received email notification that the online version of my bill is now available... Oh the FREAKIN' JOY of it all!), that I'm sure will have a late fee on it because Mr. Thorough never got my email and reversed out the charges from last month..
So yes.. Cingular Wireless.. Congratulations... I can't think of anyone else that deserves the honor of the very first "Silver Toilet Paper Award" more than you! So let's all "belly up to the bar" and raise a glass to Cingular... cause you know I'm gonna need a drink!
Later...
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